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Here is exactly what you need to do: On the Shopify login screen click ?Trouble logging in?? or ?Need help?? You will be prompted to enter your store?s email address. The system will recognize that you can?t access your phone number. It should then give you an option to start the account recovery process.

 

If you?ve lost access to your Shopify store due to a device change and no longer have recovery codes or the authenticator app set up don?t worry?there?s a way to resolve this.

 

Hi I am using the Shopify toyo theme. I want to allow the user to reset their account passwords from their account/profie page. I am not able to find any section or a different solution that will help me achieve this.?

 

Time is of the essence as my business relies heavily on the functionality of my Shopify store. Please let me know what steps I should take to regain access to my account and resolve this issue promptly. Your prompt attention to this matter is greatly appreciated. Thank you for your help in advance.

 

I have an account on Shopify and would like to update the email address associated with my account. This is the email I use for logging in and receiving notifications from Shopify. Could someone guide me on how to change the email address? Are there any specific steps or precautions I need to take during this process?

 

Hi Shopify Community I urgently need help accessing my Shopify account that I originally created using Google login only (no password was ever set). The Issue: Whenever I try to: Log in using email Click ?Forgot password? Use any login method tied to this email I am immediately redirected to the Google login page. After logging into Google it just loops back or fails to log me into ...

 

I just created a Shopify account to ask this question because there was no other way to reach out to Shopify. I wanted to send an e-mail or call someone. I hate chatting on websites but for this I would have done it but it wasn?t an option. So again I just got two texts giving me the same Shop Pay Code. Is someone trying to commit fraud at some ?store? that I have a login for? I was ...

 

I know this because I was able to access support easily. I will use my time today researching the pros and cons of GoDaddy vs. Shopify for hosting my website. I love the features of Shopify and it has been my home since the beginning of my fledgling business but the inability to find helpful support has been beyond frustrating.

 

Here on the Shopify Community we cannot access any of your account information so it will be necessary to contact our team via our help center. The steps for contacting our team are as follows: Click this link here to access the contact support section of our Help Center. Login to your Shopify account and select the store in question.

 

If you?re not able to find any correspondence from Shopify within any of your email accounts then another way to determine which it is is to go to the store recovery page and enter in your possible email addresses. Your store details will be emailed to whichever one is associated with the account and you can then use that information to login.